Loading pricing plans...
Frequently Asked Questions
Common questions about our pricing and services
How can I upgrade my subscription?
Our system currently allows only one active subscription at a time. If you're already subscribed and want to purchase more credits, you have two options:
Option 1: One-time Purchase (Recommended)
Purchase credits through our one-time payment plans. These plans can be purchased multiple times, are available to all users (including existing subscribers), and credits never expire. You can buy more anytime as needed.
Option 2: Subscription Change
Contact us to cancel your current subscription immediately, then you can subscribe to your desired plan. Email us at [email protected] with your upgrade request.
How can I purchase more credits?
There are several ways to get additional credits:
One-time Credit Packages
Purchase our one-time payment packages to get credits instantly. These can be purchased multiple times and work alongside any existing subscription.
Subscription Upgrade
If you're already subscribed, contact us to cancel your current plan and immediately resubscribe to a higher tier. Email [email protected] for assistance.
What refund policy do you have?
We offer a satisfaction guarantee. If you're not happy with your Seedance video generation results, we provide refunds or equivalent credits within the first 30 days of purchase.
How do I cancel my subscription?
You can cancel your subscription at any time through your account settings. If you have any questions or need assistance, please contact our support team at [email protected].
Do unused credits accumulate?
One-time purchased credits never expire.
Subscription credits are renewed monthly, and any unused credits from the previous month are reset when your subscription renews.